How do I integrate with WhatsApp?

Please see our important notes on cancelling a Whatsapp Business API before you connect your phone number, as well as the restrictions and waiting periods associated with the cancellation:
Are you currently in trial and want to test out our whatsapp channel?
We suggest you use a temporary telephone number to test it out and switch to your normal number if you like it and want to use it permanently.

It helps if you already have a verified Business Manager account on Facebook, since it can speed up the process. If your Business Manager account is not yet verified, you will be able to complete verification during the submission process.
You have to create a new Facebook Business Account or connect to an existing one during the signup process.
To receive WhatsApp Business API access, you will need the following:
A valid business phone number that meets the following criteria:
  • It has a country and area code, such as landline and mobile numbers
  • It's owned by you
  • It can receive voice calls or SMS
  • It's not a short code
  • It's not yet used in the another Meta product, service or platform
A signup form link, which triggeres when you click the "Add WhatsApp channel" here.
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A popup then appears (be sure to allow popups for Userlike), to guide you through the whole process:
Begin with either creating a new account with our partner company 360dialog or login, if you have an existing account.
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Verify your email address with the code you were sent.
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Confirm the status of the number you want to add.
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Start the embedded signup process. This will open another popup window.
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The next steps will be in your facebook account. Please be advided, that the language will reflect the language of your facebook account. In our example, it was set to german. Log in to your facebook account.
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Confirm that you want to continue with this account.
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Start the process with the blue start button. With that you also accept the terms.
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Enter your business information.
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Enter your whatsapp business information.
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Choose or create the phone number you want to use.
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Verify the phone number afterwards.
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Finish the process with the blue button.
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360dialog activates the connection. This might take some time.
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Once the process is complete, you receive all the necessary information to connect Userlike to the WhatsApp Business API.
For each WhatsApp Business number that you want to connect to Userlike, you have to create a WhatsApp channel.
  • Channel name: Name of your WhatsApp channel, not displayed to contacts.
  • API key: The API key will be filled in automatically after the setup process is completed.
  • Various fields For basic information about your company.
  • Widget: Select the widget you want to use for your WhatsApp Channel.
You should select and verify your business within the Security Center, or follow the steps in order to get your business verified based on the documents required by Facebook for your country.
To learn more about how to verify your business, please visit the following URL