Channels

Website Messenger

Userlike's website messenger allows you to reach your customers during the most valuable phases of their purchase journey. Your website is the first point of contact for your customers. Our chat window makes it the best place to talk to you as well. Support your customers from the first chat conversation - and throughout their entire website experienc
Website MessengerWebsite Messenger

Email

Add one of the most popular contact options by answering incoming emails directly in your Userlike Message Center.
EmailEmail
Contact your customers through their preferred messaging apps.
All messages sent via one of the connected channels (like Whatsapp, Facebook, Telegram, Website Chat and more) will be received in your message center.

WhatsApp

WhatsApp still has the most users compared to all other messaging apps. To leverage this potential, Userlike can be connected to the WhatsApp Business API.
WhatsAppWhatsApp

Facebook

On average, your customer spends 20% of their online time on Facebook. In addition, Facebook Messenger is the second largest messaging app. Connect your Facebook fan page with Userlike and reach customers at their favorite procrastination spot. Send us a message on Facebook for a preview of the feature.
FacebookFacebook

Instagram

Instagram is a free photo and video sharing app available on iPhone and Android. People can upload photos or videos and share them with their followers or with a select group of friends. They can also view, comment and like posts shared by their friends on Instagram.
Connect this popular channel to Userlike and answer direct messages directly in your Message Center.
InstagramInstagram

SMS

Despite the rise of apps like Facebook Messenger and WhatsApp, SMS is still relevant. For good reason: it is platform-independent and works on any mobile phone. Additionally, it does not require an internet connection, making your customer communication globally accessible. With our integration, you can send and receive SMS and MMS messages directly in your message center.
SMSSMS

Telegram

Telegram has a variety of features that have made it one of the biggest messaging apps. By connecting Telegram with your secure Userlike account, your customers can request support and get answers directly on their mobile devices. Try it out in a conversation with @userlike_chat_bot on Telegram.
TelegramTelegram

Threema

Privacy and data security are becoming increasingly important. That's why it makes sense to offer your customers and/or employees the safest messaging channel on the market: Threema. With Threema, everything you send is end-to-end encrypted. Connect Userlike with Threema to receive all customer messages in one place.
ThreemaThreema

Custom Channel

With our custom channel, you can easily connect various message-based systems to Userlike and complement the channels we support. This can be your own email server, for example.
Custom Channel V2Custom Channel V2
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You can add links to your channels directly to your messenger board to make it easy for your customers to open the messenger app on their smartphone. Find more information here: Widget-Editor