EmailTicket

Introduction

With our EmailTicket integration, we provide a way to receive notifications via specified email addresses. Subscribe to a set of events for which you will receive an email with a JSON file attached.

Step 1

Go to the Add-ons section and select the EmailTicket configure option.

Step 2

Enter the email address that should receive the ticket. You can add multiple addresses by separating them with a comma.

Auto-create emails

You can choose on which occasions emails should be auto-created. Never, for ended conversations, for unread conversations or always.

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This setting has no impact on the events you choose below.

Event Subscription

You can configure your add-on and subscribe to a set of events that you would like to receive emails for to your configured addresses.

Type	Event	Description
offline_message	receive	Receive an email for each new offline message you receive.
chat_meta	start	Receive an email for each new chat session.
chat_meta	forward	Receive an email when a chat session is forwarded.
chat_meta	rating	Receive an email when a chat session receives a rating.
chat_meta	feedback	Receive an email when a chat session receives feedback.
chat_meta	survey	Receive an email when a chat session receives a survey.
chat_meta	receive	Receive an email when a chat session ends and the conversation is finished.
chat_widget	config	Receive an email when a chat widget configuration changes.
operator	online	Receive an email when an operator goes online.
operator	offline	Receive an email when an operator goes offline.
operator	away	Receive an email when an operator goes away.
operator	back	Receive an email when an operator comes back.

Sending conversations to EmailTicket

In the Message Center, you can now manually send conversations to EmailTicket via the action bar above the conversation

or via chat command in the input field.

$emailaddon - Sent current conversation to an email address

Under All conversations you can also send multiple conversations to the add-on.