With our EmailTicket integration, we provide a way to receive notifications via specified email addresses. Subscribe to a set of events for which you will receive an email with a JSON file attached.
Go to the Add-ons section and select the EmailTicket configure option.
Enter the email address that should receive the ticket. You can add multiple addresses by separating them with a comma.
You can choose on which occasions emails should be auto-created. Never, for ended conversations, for unread conversations or always.
This setting has no impact on the events you choose below.
You can configure your add-on and subscribe to a set of events that you would like to receive emails for to your configured addresses.
Receive an email for each new offline message you receive.
Receive an email for each new chat session.
Receive an email when a chat session is forwarded.
Receive an email when a chat session receives a rating.
Receive an email when a chat session receives feedback.
Receive an email when a chat session receives a survey.
Receive an email when a chat session ends and the conversation is finished.
Receive an email when a chat widget configuration changes.
Receive an email when an operator goes online.
Receive an email when an operator goes offline.
Receive an email when an operator goes away.
Receive an email when an operator comes back.
Sending conversations to EmailTicket
In the Message Center, you can now manually send conversations to EmailTicket via the action bar above the conversation
or via chat command in the input field.
$emailaddon - Sent current conversation to an email address
Under All conversations you can also send multiple conversations to the add-on.