To create a new question, first choose the folder/category you want to add content to.
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Then click on the "+" icon in the left menu bar. You can now enter a question in the upper text field. It should be a typical question a contact would ask, like about your shipping costs for example. Enter a simple question like “How much does shipping cost?”
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Usually, it’s enough for the AI to have one example question for a specific topic. It analyzes the example and is then able to predict potential variations of how this question can be phrased.
In addition, you can enter variations manually. This is useful if you already know how your users express themselves.