To add dynamic content to your knowledge base or automate entire processes from start to finish (which requires a larger scale of automation), you can connect any external system, such as a database, CRM or ERP to the AI Automation Hub.
Here’s an example of how this could work:
- An energy supplier wants to automate its meter number collection process via a WhatsApp chatbot.
- Once connected with the energy supplier’s database, the chatbot can ask contacts a few verification questions and for the new meter numbers.
- The AI Automation Hub can adjust parameters in the connected database to insert the new meter number and automatically update the contact’s monthly invoice.
If you are interested in connecting an external system to your AI Automation Hub, please get in touch with your Account Manager or contact us via the chat button on our website.