API Add-on

Einführung

Verbinden Sie Userlike mit Ihrem Backend, CRM oder einer anderen Drittanbieter-App. Lassen Sie sich über Ereignisse bei Interaktionen mit Ihren Kontakten, Statusänderungen Ihrer Operatoren und mehr benachrichtigen. Wählen Sie die Ereignisse aus, für die Sie eine HTTP-POST-Anfrage an Ihren Endpunkt erhalten wollen.

Schritt 1

Gehen Sie zum Abschnitt Add-ons und wählen Sie API aus.

Schritt 2

Geben Sie in den Add-on-Einstellungen die Callback-URL Ihres API-Endpunkts ein. HTTP und HTTPS werden als Protokolle unterstützt. Wir senden die Daten per POST-Anfrage an Ihre URL als JSON-Dokument mit dem Inhaltstyp application/JSON. Die eingegebene Callback-URL muss erreichbar sein. Nach Erhalt der POST-Anfrage erhalten Sie einen HTTP 200-Code zurück.

Sie können Ihrem API-Endpunkt zusätzliche Header hinzufügen (optional).

Wenn Sie die Website Messenger API verwenden, um benutzerdefinierte Daten (Custom Data) an den Website Messenger (Widget) zu übergeben, werden diese als Objekt im Feld custom in die Anfrage aufgenommen, die wir an Ihren Endpunkt senden.

API Callbacks

Die Aufrufe sind in fünf verschiedene Formate gruppiert, die durch das Feld _type unterschieden werden.

Die Datenformate werden hier ausführlicher erläutert:

Type	Description
`chat_session`	Bezeichnet eine Unterhaltungssitzung.
`conversation`	Bezeichnet eine Unterhaltung
`um_widget`	Bezeichnet ein Widget
`operator`	Bezeichnet einen Statuswechsel eines Operators

Sie können Ihr Add-on konfigurieren und eine Reihe von Ereignissen abonnieren, für die Sie einen Callback erhalten möchten.

Type	Event	Description
`chat_session`	`start`	Eine neue Unterhaltungssitzung wurde gestartet.
`chat_session`	`message_received`	Ein Kontakt sendet eine Nachricht an eine Unterhaltung.
`chat_session`	`message_sent`	Ein Operator sendet eine Nachricht an eine Unterhaltung.
`chat_session`	`unread`	Eine Unterhaltungssitzung endet, während Nachrichten noch nicht vom Operator gelesen wurden.
`chat_session`	`end`	Eine Unterhaltungssitzung wurde beendet.
`conversation`	`ended`	Der Status einer Unterhaltung wurde auf beendet gesetzt.
`chat_session`	`forward`	Eine Unterhaltung wurde einem anderen Operator oder einer anderen Operatorengruppe zugewiesen.
`chat_session`	`rating`	Ein Kontakt hat eine Bewertung in einer Unterhaltung hinterlassen.
`chat_session`	`feedback`	Ein Kontakt hat ein Feedback in einer Unterhaltung hinterlassen.
`chat_session`	`survey`	Ein Kontakt hat die Umfrage beantwortet, nachdem die Unterhaltung beendet wurde.
`chat_session`	`goal`	Ein Ziel wurde erreicht.
`operator`	`online`	Ein Operator geht online.
`operator`	`offline`	Ein Operator geht offline.
`operator`	`away`	Ein Operator stellt sich auf Abwesend.
`operator`	`back`	Ein Operator wechselt von Abwesend auf Online.
`contact`	`created`	Ein neuer Kontakt wurde erstellt.
`contact`	`updated`	Ein Kontakt wurde aktualisiert.
`um_widget`	`config`	Eine Widget-Konfiguration wurde bearbeitet.

Code Beispiele

Nachfolgend finden Sie Codebeispiele für jeden Callback.

chat_session_start

Eine neue Unterhaltungssitzung wurde gestartet.

Beispiel

javascript
{
    "_event": "start",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:18:44.658455+00:00",
        "email": "test5f9ae3a0-233a-4a@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "gender": "f",
        "id": 6454,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
    "contact_last_update_at": "2021-03-04T13:18:45.493143+00:00",
    "conversation_contact_uuid": "0237643d-da25-4149-adec-272a06e45ae5",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:18:45.068608+00:00",
            "duration": "00:00:00",
            "ended_at": null,
            "id": 5225,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:18:44.980255+00:00",
    "custom": null,
    "customer_id": 513,
    "data_privacy": false,
    "ended_at": null,
    "expiry_state": 0,
    "feedback_message": null,
    "id": 3670,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "hi",
        "conversation": {
            "id": 3670
        },
        "conversation_id": 3670,
        "display_name": "Emma Blofeld",
        "event": null,
        "id": "3670.5225.31388",
        "marked_read_contact": true,
        "marked_read_operator": false,
        "msgid": "3670.5225.31388",
        "name": "Emma Blofeld",
        "operator_display_name": "",
        "operator_id": null,
        "operator_is_bot": false,
        "operator_name": "",
        "part_id": 5225,
        "reference": null,
        "sender": {
            "id": 6454,
            "type": "contact"
        },
        "sent_at": "2021-03-04T13:18:45.455991+00:00",
        "sent_at_time": "13:18:45",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "type": "message",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
    "locale": "en_US",
    "marked_read_contact": true,
    "marked_read_operator": false,
    "operator_assigned_to": 1124,
    "organization_id": 993,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": null,
    "slot_reserved": true,
    "status": "open",
    "status_description": "Open",
    "subject": null,
    "topics": [
        {
            "id": 4990,
            "organization_id": 993,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3670.5225.31386",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31386",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.085832+00:00",
            "sent_at_time": "13:18:45",
            "topic": "testd4adff10-21f5-44",
            "topic_ids": [
                4990
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3670.5225.31387",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31387",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:45.125958+00:00",
            "sent_at_time": "13:18:45",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "status_change",
            "id": "3670.5225.31389",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31389",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.493143+00:00",
            "sent_at_time": "13:18:45",
            "status": "open",
            "type": "notification",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4973,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "updated_at": "2021-03-04T13:18:45.496663+00:00",
    "visits": null
}

chat_session_message_received

Ein Kontakt sendet eine Nachricht an eine Unterhaltung.

Beispiel

javascript
{
    "_event": "message_received",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:18:44.658455+00:00",
        "email": "test5f9ae3a0-233a-4a@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "gender": "f",
        "id": 6454,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
    "contact_last_update_at": "2021-03-04T13:18:45.493143+00:00",
    "conversation_contact_uuid": "0237643d-da25-4149-adec-272a06e45ae5",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:18:45.068608+00:00",
            "duration": "00:00:00",
            "ended_at": null,
            "id": 5225,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:18:44.980255+00:00",
    "custom": null,
    "customer_id": 513,
    "data_privacy": false,
    "ended_at": null,
    "expiry_state": 0,
    "feedback_message": null,
    "id": 3670,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "hi",
        "conversation": {
            "id": 3670
        },
        "conversation_id": 3670,
        "display_name": "Emma Blofeld",
        "event": null,
        "id": "3670.5225.31388",
        "marked_read_contact": true,
        "marked_read_operator": false,
        "msgid": "3670.5225.31388",
        "name": "Emma Blofeld",
        "operator_display_name": "",
        "operator_id": null,
        "operator_is_bot": false,
        "operator_name": "",
        "part_id": 5225,
        "reference": null,
        "sender": {
            "id": 6454,
            "type": "contact"
        },
        "sent_at": "2021-03-04T13:18:45.455991+00:00",
        "sent_at_time": "13:18:45",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "type": "message",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
    "locale": "en_US",
    "marked_read_contact": true,
    "marked_read_operator": false,
    "operator_assigned_to": 1124,
    "organization_id": 993,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": null,
    "slot_reserved": true,
    "status": "open",
    "status_description": "Open",
    "subject": null,
    "topics": [
        {
            "id": 4990,
            "organization_id": 993,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3670.5225.31386",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31386",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.085832+00:00",
            "sent_at_time": "13:18:45",
            "topic": "testd4adff10-21f5-44",
            "topic_ids": [
                4990
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3670.5225.31387",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31387",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:45.125958+00:00",
            "sent_at_time": "13:18:45",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "status_change",
            "id": "3670.5225.31389",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31389",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.493143+00:00",
            "sent_at_time": "13:18:45",
            "status": "open",
            "type": "notification",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4973,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "updated_at": "2021-03-04T13:18:45.496663+00:00",
    "visits": null
}

chat_session_message_sent

Ein Operator sendet eine Nachricht an eine Unterhaltung.

Beispiel

javascript
{
    "_event": "message_sent",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:18:44.658455+00:00",
        "email": "test5f9ae3a0-233a-4a@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "gender": "f",
        "id": 6454,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
    "contact_last_update_at": "2021-03-04T13:18:45.493143+00:00",
    "conversation_contact_uuid": "0237643d-da25-4149-adec-272a06e45ae5",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:18:45.068608+00:00",
            "duration": "00:00:01",
            "ended_at": null,
            "id": 5225,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:18:44.980255+00:00",
    "custom": null,
    "customer_id": 513,
    "data_privacy": false,
    "ended_at": null,
    "expiry_state": 0,
    "feedback_message": null,
    "id": 3670,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "hi",
        "conversation": {
            "id": 3670
        },
        "conversation_id": 3670,
        "display_name": "Lisa Abel",
        "event": null,
        "id": "3670.5225.31390",
        "marked_read_contact": false,
        "marked_read_operator": false,
        "msgid": "3670.5225.31390",
        "name": "Lisa Abel",
        "operator_display_name": "Lisa Abel",
        "operator_id": 1124,
        "operator_is_bot": false,
        "operator_name": "Lisa Abel",
        "part_id": 5225,
        "reference": null,
        "sender": {
            "id": 1124,
            "type": "operator"
        },
        "sent_at": "2021-03-04T13:18:46.184644+00:00",
        "sent_at_time": "13:18:46",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "type": "message",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:18:46.184644+00:00",
    "locale": "en_US",
    "marked_read_contact": false,
    "marked_read_operator": false,
    "operator_assigned_to": 1124,
    "organization_id": 993,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": null,
    "slot_reserved": true,
    "status": "open",
    "status_description": "Open",
    "subject": null,
    "topics": [
        {
            "id": 4990,
            "organization_id": 993,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3670.5225.31386",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31386",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.085832+00:00",
            "sent_at_time": "13:18:45",
            "topic": "testd4adff10-21f5-44",
            "topic_ids": [
                4990
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3670.5225.31387",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31387",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:45.125958+00:00",
            "sent_at_time": "13:18:45",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "status_change",
            "id": "3670.5225.31389",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31389",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.493143+00:00",
            "sent_at_time": "13:18:45",
            "status": "open",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Lisa Abel",
            "event": null,
            "id": "3670.5225.31390",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31390",
            "name": "Lisa Abel",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:46.184644+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4973,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "updated_at": "2021-03-04T13:18:46.192906+00:00",
    "visits": null
}

chat_session_end

Eine Unterhaltungssitzung wurde beendet.

Beispiel

javascript
{
    "_event": "end",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:18:44.658455+00:00",
        "email": "test5f9ae3a0-233a-4a@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "gender": "f",
        "id": 6454,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:18:46.684170+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
    "contact_last_update_at": "2021-03-04T13:18:46.684170+00:00",
    "conversation_contact_uuid": "0237643d-da25-4149-adec-272a06e45ae5",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:18:45.068608+00:00",
            "duration": "00:00:01",
            "ended_at": "2021-03-04T13:18:46.684000+00:00",
            "id": 5225,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:18:44.980255+00:00",
    "custom": null,
    "customer_id": 513,
    "data_privacy": false,
    "ended_at": "2021-03-04T13:18:46.684000+00:00",
    "expiry_state": 0,
    "feedback_message": "nice",
    "id": 3670,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "hi",
        "conversation": {
            "id": 3670
        },
        "conversation_id": 3670,
        "display_name": "Emma Blofeld",
        "event": null,
        "id": "3670.5225.31391",
        "marked_read_contact": false,
        "marked_read_operator": false,
        "msgid": "3670.5225.31391",
        "name": "Emma Blofeld",
        "operator_display_name": "",
        "operator_id": null,
        "operator_is_bot": false,
        "operator_name": "",
        "part_id": 5225,
        "reference": null,
        "sender": {
            "id": 6454,
            "type": "contact"
        },
        "sent_at": "2021-03-04T13:18:46.684170+00:00",
        "sent_at_time": "13:18:46",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "type": "message",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:18:46.684170+00:00",
    "locale": "en_US",
    "marked_read_contact": false,
    "marked_read_operator": false,
    "operator_assigned_to": 1124,
    "organization_id": 993,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": 5,
    "slot_reserved": false,
    "status": "open",
    "status_description": "Open",
    "subject": null,
    "topics": [
        {
            "id": 4990,
            "organization_id": 993,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3670.5225.31386",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31386",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.085832+00:00",
            "sent_at_time": "13:18:45",
            "topic": "testd4adff10-21f5-44",
            "topic_ids": [
                4990
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3670.5225.31387",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31387",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:45.125958+00:00",
            "sent_at_time": "13:18:45",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "status_change",
            "id": "3670.5225.31389",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31389",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.493143+00:00",
            "sent_at_time": "13:18:45",
            "status": "open",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Lisa Abel",
            "event": null,
            "id": "3670.5225.31390",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31390",
            "name": "Lisa Abel",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:46.184644+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31391",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31391",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:46.684170+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Rating received: 5 out of 5. Feedback received: nice",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "rating_feedback",
            "feedback_message": "nice",
            "id": "3670.5225.31392",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31392",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "rating": 5,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:46.992289+00:00",
            "sent_at_time": "13:18:46",
            "type": "notification",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4973,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31391",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31391",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:46.684170+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "updated_at": "2021-03-04T13:18:47.593884+00:00",
    "visits": null
}

chat_session_unread

Eine Unterhaltungssitzung endet, während Nachrichten noch nicht vom Operator gelesen wurden.

Beispiel

javascript
{
    "_event": "unread",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:18:44.658455+00:00",
        "email": "test5f9ae3a0-233a-4a@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "gender": "f",
        "id": 6454,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:18:46.684170+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
    "contact_last_update_at": "2021-03-04T13:18:46.684170+00:00",
    "conversation_contact_uuid": "0237643d-da25-4149-adec-272a06e45ae5",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:18:45.068608+00:00",
            "duration": "00:00:01",
            "ended_at": "2021-03-04T13:18:46.684000+00:00",
            "id": 5225,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:18:44.980255+00:00",
    "custom": null,
    "customer_id": 513,
    "data_privacy": false,
    "ended_at": "2021-03-04T13:18:46.684000+00:00",
    "expiry_state": 0,
    "feedback_message": "nice",
    "id": 3670,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "hi",
        "conversation": {
            "id": 3670
        },
        "conversation_id": 3670,
        "display_name": "Emma Blofeld",
        "event": null,
        "id": "3670.5225.31391",
        "marked_read_contact": false,
        "marked_read_operator": false,
        "msgid": "3670.5225.31391",
        "name": "Emma Blofeld",
        "operator_display_name": "",
        "operator_id": null,
        "operator_is_bot": false,
        "operator_name": "",
        "part_id": 5225,
        "reference": null,
        "sender": {
            "id": 6454,
            "type": "contact"
        },
        "sent_at": "2021-03-04T13:18:46.684170+00:00",
        "sent_at_time": "13:18:46",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "type": "message",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:18:46.684170+00:00",
    "locale": "en_US",
    "marked_read_contact": false,
    "marked_read_operator": false,
    "operator_assigned_to": 1124,
    "organization_id": 993,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": 5,
    "slot_reserved": false,
    "status": "open",
    "status_description": "Open",
    "subject": null,
    "topics": [
        {
            "id": 4990,
            "organization_id": 993,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3670.5225.31386",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31386",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.085832+00:00",
            "sent_at_time": "13:18:45",
            "topic": "testd4adff10-21f5-44",
            "topic_ids": [
                4990
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3670.5225.31387",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31387",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:45.125958+00:00",
            "sent_at_time": "13:18:45",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "status_change",
            "id": "3670.5225.31389",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31389",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.493143+00:00",
            "sent_at_time": "13:18:45",
            "status": "open",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Lisa Abel",
            "event": null,
            "id": "3670.5225.31390",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31390",
            "name": "Lisa Abel",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:46.184644+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31391",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31391",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:46.684170+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Rating received: 5 out of 5. Feedback received: nice",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "rating_feedback",
            "feedback_message": "nice",
            "id": "3670.5225.31392",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31392",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "rating": 5,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:46.992289+00:00",
            "sent_at_time": "13:18:46",
            "type": "notification",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4973,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31391",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31391",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:46.684170+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "updated_at": "2021-03-04T13:18:47.593884+00:00",
    "visits": null
}

conversation_ended

Der Status einer Unterhaltung wurde auf beendet gesetzt.

Beispiel

javascript
{
    "_event": "ended",
    "_type": "conversation",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:32:20.466676+00:00",
        "email": "test8dc23411-5e3c-43@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:32:22.294476+00:00",
        "gender": "f",
        "id": 6457,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:32:22.294476+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:32:22.294476+00:00",
    "contact_last_update_at": "2021-03-04T13:32:24.056800+00:00",
    "conversation_contact_uuid": "2673befb-4be7-4ac1-b5bf-be378e4e586d",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:32:21.415864+00:00",
            "duration": "00:00:03",
            "ended_at": null,
            "id": 5226,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:32:21.215652+00:00",
    "custom": null,
    "customer_id": 517,
    "data_privacy": false,
    "ended_at": null,
    "expiry_state": 0,
    "feedback_message": null,
    "id": 3673,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "Your feedback helps us improve.",
        "card_step": "feedback",
        "card_type": "rating",
        "conversation": {
            "id": 3673
        },
        "conversation_id": 3673,
        "data": {
            "form": [
                {
                    "key": "rate",
                    "label": "Rating",
                    "placeholder": null,
                    "presentation": "text"
                },
                {
                    "key": "feedback_message",
                    "label": "",
                    "placeholder": "Share your feedback",
                    "presentation": "text"
                }
            ],
            "headline": "Your feedback helps us improve.",
            "schema": {
                "properties": {
                    "feedback_message": {
                        "maxLength": 10000,
                        "type": "string"
                    },
                    "rate": {
                        "maximum": 5,
                        "minimum": 1,
                        "type": "integer"
                    }
                },
                "required": [],
                "type": "object"
            },
            "subheadline": "How happy are you with this service?",
            "summary": "Your feedback helps us improve."
        },
        "display_name": "",
        "element_names": [
            "rate",
            "feedback_message"
        ],
        "event": null,
        "id": "3673.5226.31398",
        "is_required": false,
        "last_partial_response": null,
        "marked_read_contact": false,
        "marked_read_operator": true,
        "msgid": "3673.5226.31398",
        "name": "",
        "operator_display_name": "",
        "operator_id": null,
        "operator_is_bot": false,
        "operator_name": "",
        "part_id": 5226,
        "phase": "post_chat_phase",
        "reference": null,
        "sender": {
            "id": null,
            "type": "system"
        },
        "sender_type": "system",
        "sent_at": "2021-03-04T13:32:24.186631+00:00",
        "sent_at_time": "13:32:24",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "status_flag": "started",
        "step": "feedback",
        "type": "card",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:32:24.186631+00:00",
    "locale": "en_US",
    "marked_read_contact": false,
    "marked_read_operator": true,
    "operator_assigned_to": 1128,
    "organization_id": 997,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": null,
    "slot_reserved": false,
    "status": "ended",
    "status_description": "Ended",
    "subject": null,
    "topics": [
        {
            "id": 4994,
            "organization_id": 997,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3673
            },
            "conversation_id": 3673,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3673.5226.31393",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3673.5226.31393",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5226,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:32:21.450643+00:00",
            "sent_at_time": "13:32:21",
            "topic": "testc9261bd9-a8df-4e",
            "topic_ids": [
                4994
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3673
            },
            "conversation_id": 3673,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3673.5226.31394",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3673.5226.31394",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1128,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5226,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1128,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:32:21.510782+00:00",
            "sent_at_time": "13:32:21",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3673
            },
            "conversation_id": 3673,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3673.5226.31395",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3673.5226.31395",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5226,
            "reference": null,
            "sender": {
                "id": 6457,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:32:22.294476+00:00",
            "sent_at_time": "13:32:22",
            "state": {
                "error_code": null,
                "message": "Read by contact",
                "type": 4
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3673
            },
            "conversation_id": 3673,
            "display_name": "Event",
            "event": "status_change",
            "id": "3673.5226.31396",
            "marked_read_contact": false,
            "marked_read_operator": true,
            "msgid": "3673.5226.31396",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5226,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:32:22.385489+00:00",
            "sent_at_time": "13:32:22",
            "status": "open",
            "type": "notification",
            "url": null
        },
        {
            "body": "**Lisa Abel** ended the conversation.",
            "contact_body": "Lisa Abel has marked the conversation as finished. It can be resumed by writing a new message.",
            "conversation": {
                "id": 3673
            },
            "conversation_id": 3673,
            "display_name": "Event",
            "event": "status_change",
            "id": "3673.5226.31397",
            "marked_read_contact": false,
            "marked_read_operator": true,
            "msgid": "3673.5226.31397",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1128,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5226,
            "previous_status": "open",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": 1128,
                "type": "operator"
            },
            "sender_type": "operator",
            "sent_at": "2021-03-04T13:32:24.056800+00:00",
            "sent_at_time": "13:32:24",
            "status": "ended",
            "type": "notification",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4977,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [],
    "updated_at": "2021-03-04T13:32:24.267979+00:00",
    "visits": null
}

chat_session_forward

Eine Unterhaltung wurde einem anderen Operator oder einer anderen Operatorengruppe zugewiesen.

Beispiel

javascript
{
    "_event": "forward",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:34:00.856203+00:00",
        "email": "test21bc295b-4971-4e@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:34:00.924212+00:00",
        "gender": "f",
        "id": 6458,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:34:02.503624+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:34:02.503624+00:00",
    "contact_last_update_at": "2021-03-04T13:34:02.534980+00:00",
    "conversation_contact_uuid": "025ff692-974c-42fe-85ac-87f80cffe16b",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:34:02.124981+00:00",
            "duration": "00:00:02",
            "ended_at": null,
            "id": 5228,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:34:02.027784+00:00",
    "custom": null,
    "customer_id": 518,
    "data_privacy": false,
    "ended_at": null,
    "expiry_state": 0,
    "feedback_message": null,
    "id": 3675,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "The conversation has been reassigned. Lisa Abel is happy to help you from here on.",
        "conversation": {
            "id": 3675
        },
        "conversation_id": 3675,
        "display_name": "Event",
        "event": "forward_welcome_message",
        "id": "3675.5228.31407",
        "marked_read_contact": true,
        "marked_read_operator": false,
        "msgid": "3675.5228.31407",
        "name": "Event",
        "operator_display_name": "Lisa Abel",
        "operator_id": 1130,
        "operator_is_bot": false,
        "operator_name": "Lisa Abel",
        "part_id": 5228,
        "reference": null,
        "representation": "automated",
        "sender": {
            "id": 1130,
            "type": "operator"
        },
        "sender_type": "operator",
        "sent_at": "2021-03-04T13:34:04.106500+00:00",
        "sent_at_time": "13:34:04",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "type": "notification",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:34:04.106500+00:00",
    "locale": "en_US",
    "marked_read_contact": true,
    "marked_read_operator": false,
    "operator_assigned_to": 1130,
    "organization_id": 998,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": null,
    "slot_reserved": true,
    "status": "open",
    "status_description": "Open",
    "subject": null,
    "topics": [
        {
            "id": 4995,
            "organization_id": 998,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3675
            },
            "conversation_id": 3675,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3675.5228.31402",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3675.5228.31402",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5228,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:34:02.150618+00:00",
            "sent_at_time": "13:34:02",
            "topic": "test75ec7162-062c-47",
            "topic_ids": [
                4995
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3675
            },
            "conversation_id": 3675,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3675.5228.31403",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3675.5228.31403",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1129,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5228,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1129,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:34:02.194471+00:00",
            "sent_at_time": "13:34:02",
            "type": "notification",
            "url": null
        },
        {
            "body": "lets begin",
            "conversation": {
                "id": 3675
            },
            "conversation_id": 3675,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3675.5228.31404",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3675.5228.31404",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5228,
            "reference": null,
            "sender": {
                "id": 6458,
                "type": "contact"
            },
            "sender_type": "contact",
            "sent_at": "2021-03-04T13:34:02.503624+00:00",
            "sent_at_time": "13:34:02",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3675
            },
            "conversation_id": 3675,
            "display_name": "Event",
            "event": "status_change",
            "id": "3675.5228.31405",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3675.5228.31405",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5228,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:34:02.534980+00:00",
            "sent_at_time": "13:34:02",
            "status": "open",
            "type": "notification",
            "url": null
        },
        {
            "assigned_operator_id": 1130,
            "assigned_operator_name": "Lisa Abel",
            "body": "**Lisa Abel** assigned the conversation to **Lisa Abel**.",
            "conversation": {
                "id": 3675
            },
            "conversation_id": 3675,
            "display_name": "Event",
            "event": "operator_assign",
            "id": "3675.5228.31406",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3675.5228.31406",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1129,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5228,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": 1129,
                "type": "operator"
            },
            "sender_type": "operator",
            "sent_at": "2021-03-04T13:34:04.089303+00:00",
            "sent_at_time": "13:34:04",
            "type": "notification",
            "url": null
        },
        {
            "body": "The conversation has been reassigned. Lisa Abel is happy to help you from here on.",
            "conversation": {
                "id": 3675
            },
            "conversation_id": 3675,
            "display_name": "Event",
            "event": "forward_welcome_message",
            "id": "3675.5228.31407",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3675.5228.31407",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1130,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5228,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1130,
                "type": "operator"
            },
            "sender_type": "operator",
            "sent_at": "2021-03-04T13:34:04.106500+00:00",
            "sent_at_time": "13:34:04",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "notification",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4978,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [
        {
            "body": "lets begin",
            "conversation": {
                "id": 3675
            },
            "conversation_id": 3675,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3675.5228.31404",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3675.5228.31404",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5228,
            "reference": null,
            "sender": {
                "id": 6458,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:34:02.503624+00:00",
            "sent_at_time": "13:34:02",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "updated_at": "2021-03-04T13:34:04.120144+00:00",
    "visits": null
}

chat_session_rating

Ein Kontakt hat eine Bewertung in einer Unterhaltung hinterlassen.

Beispiel

javascript
{
    "_event": "rating",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:18:44.658455+00:00",
        "email": "test5f9ae3a0-233a-4a@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "gender": "f",
        "id": 6454,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:18:46.684170+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
    "contact_last_update_at": "2021-03-04T13:18:46.684170+00:00",
    "conversation_contact_uuid": "0237643d-da25-4149-adec-272a06e45ae5",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:18:45.068608+00:00",
            "duration": "00:00:02",
            "ended_at": null,
            "id": 5225,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:18:44.980255+00:00",
    "custom": null,
    "customer_id": 513,
    "data_privacy": false,
    "ended_at": null,
    "expiry_state": 0,
    "feedback_message": "nice",
    "id": 3670,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "hi",
        "conversation": {
            "id": 3670
        },
        "conversation_id": 3670,
        "display_name": "Emma Blofeld",
        "event": null,
        "id": "3670.5225.31391",
        "marked_read_contact": false,
        "marked_read_operator": false,
        "msgid": "3670.5225.31391",
        "name": "Emma Blofeld",
        "operator_display_name": "",
        "operator_id": null,
        "operator_is_bot": false,
        "operator_name": "",
        "part_id": 5225,
        "reference": null,
        "sender": {
            "id": 6454,
            "type": "contact"
        },
        "sent_at": "2021-03-04T13:18:46.684170+00:00",
        "sent_at_time": "13:18:46",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "type": "message",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:18:46.684170+00:00",
    "locale": "en_US",
    "marked_read_contact": false,
    "marked_read_operator": false,
    "operator_assigned_to": 1124,
    "organization_id": 993,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": 5,
    "slot_reserved": true,
    "status": "open",
    "status_description": "Open",
    "subject": null,
    "topics": [
        {
            "id": 4990,
            "organization_id": 993,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3670.5225.31386",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31386",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.085832+00:00",
            "sent_at_time": "13:18:45",
            "topic": "testd4adff10-21f5-44",
            "topic_ids": [
                4990
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3670.5225.31387",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31387",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:45.125958+00:00",
            "sent_at_time": "13:18:45",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "status_change",
            "id": "3670.5225.31389",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31389",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.493143+00:00",
            "sent_at_time": "13:18:45",
            "status": "open",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Lisa Abel",
            "event": null,
            "id": "3670.5225.31390",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31390",
            "name": "Lisa Abel",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:46.184644+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31391",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31391",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:46.684170+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Rating received: 5 out of 5. Feedback received: nice",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "rating_feedback",
            "feedback_message": "nice",
            "id": "3670.5225.31392",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31392",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "rating": 5,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:46.992289+00:00",
            "sent_at_time": "13:18:46",
            "type": "notification",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4973,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31391",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31391",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:46.684170+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "updated_at": "2021-03-04T13:18:47.000620+00:00",
    "visits": null
}

chat_session_feedback

Ein Kontakt hat ein Feedback in einer Unterhaltung hinterlassen.

Beispiel

javascript
{
    "_event": "feedback",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:18:44.658455+00:00",
        "email": "test5f9ae3a0-233a-4a@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
        "gender": "f",
        "id": 6454,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:18:46.684170+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:18:45.455991+00:00",
    "contact_last_update_at": "2021-03-04T13:18:46.684170+00:00",
    "conversation_contact_uuid": "0237643d-da25-4149-adec-272a06e45ae5",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:18:45.068608+00:00",
            "duration": "00:00:02",
            "ended_at": null,
            "id": 5225,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:18:44.980255+00:00",
    "custom": null,
    "customer_id": 513,
    "data_privacy": false,
    "ended_at": null,
    "expiry_state": 0,
    "feedback_message": "nice",
    "id": 3670,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "hi",
        "conversation": {
            "id": 3670
        },
        "conversation_id": 3670,
        "display_name": "Emma Blofeld",
        "event": null,
        "id": "3670.5225.31391",
        "marked_read_contact": false,
        "marked_read_operator": false,
        "msgid": "3670.5225.31391",
        "name": "Emma Blofeld",
        "operator_display_name": "",
        "operator_id": null,
        "operator_is_bot": false,
        "operator_name": "",
        "part_id": 5225,
        "reference": null,
        "sender": {
            "id": 6454,
            "type": "contact"
        },
        "sent_at": "2021-03-04T13:18:46.684170+00:00",
        "sent_at_time": "13:18:46",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "type": "message",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:18:46.684170+00:00",
    "locale": "en_US",
    "marked_read_contact": false,
    "marked_read_operator": false,
    "operator_assigned_to": 1124,
    "organization_id": 993,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": 5,
    "slot_reserved": true,
    "status": "open",
    "status_description": "Open",
    "subject": null,
    "topics": [
        {
            "id": 4990,
            "organization_id": 993,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3670.5225.31386",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31386",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.085832+00:00",
            "sent_at_time": "13:18:45",
            "topic": "testd4adff10-21f5-44",
            "topic_ids": [
                4990
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3670.5225.31387",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3670.5225.31387",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:45.125958+00:00",
            "sent_at_time": "13:18:45",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "status_change",
            "id": "3670.5225.31389",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31389",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:45.493143+00:00",
            "sent_at_time": "13:18:45",
            "status": "open",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Lisa Abel",
            "event": null,
            "id": "3670.5225.31390",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31390",
            "name": "Lisa Abel",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1124,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 1124,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:18:46.184644+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31391",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31391",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:46.684170+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Rating received: 5 out of 5. Feedback received: nice",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Event",
            "event": "rating_feedback",
            "feedback_message": "nice",
            "id": "3670.5225.31392",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31392",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "rating": 5,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:18:46.992289+00:00",
            "sent_at_time": "13:18:46",
            "type": "notification",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4973,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31388",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3670.5225.31388",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:45.455991+00:00",
            "sent_at_time": "13:18:45",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3670
            },
            "conversation_id": 3670,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3670.5225.31391",
            "marked_read_contact": false,
            "marked_read_operator": false,
            "msgid": "3670.5225.31391",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5225,
            "reference": null,
            "sender": {
                "id": 6454,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:18:46.684170+00:00",
            "sent_at_time": "13:18:46",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "updated_at": "2021-03-04T13:18:47.000620+00:00",
    "visits": null
}

chat_session_survey

Ein Kontakt hat die Umfrage beantwortet, nachdem die Unterhaltung beendet wurde.

Beispiel

javascript
{
    "_event": "survey",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:56:18.848912+00:00",
        "email": "test1df32c79-abac-41@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:56:19.584213+00:00",
        "gender": "f",
        "id": 6464,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:56:19.584213+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:56:19.584213+00:00",
    "contact_last_update_at": "2021-03-04T13:56:20.271289+00:00",
    "conversation_contact_uuid": "b7365d20-ae8c-4d73-acb9-8cf266805dd0",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:56:19.261569+00:00",
            "duration": "00:00:01",
            "ended_at": null,
            "id": 5234,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:56:19.171680+00:00",
    "custom": null,
    "customer_id": 525,
    "data_privacy": false,
    "ended_at": null,
    "expiry_state": 0,
    "feedback_message": null,
    "id": 3681,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "Your feedback helps us improve.",
        "card_step": "feedback",
        "card_type": "rating",
        "conversation": {
            "id": 3681
        },
        "conversation_id": 3681,
        "data": {
            "form": [
                {
                    "key": "rate",
                    "label": "Rating",
                    "placeholder": null,
                    "presentation": "text"
                },
                {
                    "key": "feedback_message",
                    "label": "",
                    "placeholder": "Share your feedback",
                    "presentation": "text"
                }
            ],
            "headline": "Your feedback helps us improve.",
            "schema": {
                "properties": {
                    "feedback_message": {
                        "maxLength": 10000,
                        "type": "string"
                    },
                    "rate": {
                        "maximum": 5,
                        "minimum": 1,
                        "type": "integer"
                    }
                },
                "required": [],
                "type": "object"
            },
            "subheadline": "How happy are you with this service?",
            "summary": "Your feedback helps us improve."
        },
        "display_name": "",
        "element_names": [
            "rate",
            "feedback_message"
        ],
        "event": null,
        "id": "3681.5234.31449",
        "is_required": false,
        "last_partial_response": null,
        "marked_read_contact": false,
        "marked_read_operator": true,
        "msgid": "3681.5234.31449",
        "name": "",
        "operator_display_name": "",
        "operator_id": null,
        "operator_is_bot": false,
        "operator_name": "",
        "part_id": 5234,
        "phase": "post_chat_phase",
        "reference": null,
        "sender": {
            "id": null,
            "type": "system"
        },
        "sender_type": "system",
        "sent_at": "2021-03-04T13:56:21.028669+00:00",
        "sent_at_time": "13:56:21",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "status_flag": "started",
        "step": "feedback",
        "type": "card",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:56:21.028669+00:00",
    "locale": "en_US",
    "marked_read_contact": false,
    "marked_read_operator": true,
    "operator_assigned_to": 1138,
    "organization_id": 1005,
    "page_impressions": null,
    "post_survey_option": "Very satisfied",
    "pre_survey_option": null,
    "rate": null,
    "slot_reserved": false,
    "status": "ended",
    "status_description": "Ended",
    "subject": null,
    "topics": [
        {
            "id": 5001,
            "organization_id": 1005,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3681
            },
            "conversation_id": 3681,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3681.5234.31441",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3681.5234.31441",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5234,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:56:19.278112+00:00",
            "sent_at_time": "13:56:19",
            "topic": "test0a3e098b-e1b6-4c",
            "topic_ids": [
                5001
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3681
            },
            "conversation_id": 3681,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3681.5234.31442",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3681.5234.31442",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1138,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5234,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1138,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:56:19.305331+00:00",
            "sent_at_time": "13:56:19",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3681
            },
            "conversation_id": 3681,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3681.5234.31443",
            "marked_read_contact": true,
            "marked_read_operator": true,
            "msgid": "3681.5234.31443",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5234,
            "reference": null,
            "sender": {
                "id": 6464,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:56:19.584213+00:00",
            "sent_at_time": "13:56:19",
            "state": {
                "error_code": null,
                "message": "Read by contact",
                "type": 4
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3681
            },
            "conversation_id": 3681,
            "display_name": "Event",
            "event": "status_change",
            "id": "3681.5234.31444",
            "marked_read_contact": false,
            "marked_read_operator": true,
            "msgid": "3681.5234.31444",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5234,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:56:19.623260+00:00",
            "sent_at_time": "13:56:19",
            "status": "open",
            "type": "notification",
            "url": null
        },
        {
            "body": "**Lisa Abel** ended the conversation.",
            "contact_body": "Lisa Abel has marked the conversation as finished. It can be resumed by writing a new message.",
            "conversation": {
                "id": 3681
            },
            "conversation_id": 3681,
            "display_name": "Event",
            "event": "status_change",
            "id": "3681.5234.31445",
            "marked_read_contact": false,
            "marked_read_operator": true,
            "msgid": "3681.5234.31445",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1138,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5234,
            "previous_status": "open",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": 1138,
                "type": "operator"
            },
            "sender_type": "operator",
            "sent_at": "2021-03-04T13:56:20.271289+00:00",
            "sent_at_time": "13:56:20",
            "status": "ended",
            "type": "notification",
            "url": null
        },
        {
            "answer": "Very satisfied",
            "body": "Rate your conversation: Very satisfied",
            "card_reference": "3681.5234.31446",
            "conversation": {
                "id": 3681
            },
            "conversation_id": 3681,
            "display_name": "Event",
            "event": "conversation_post_survey",
            "headline": "Rate your conversation",
            "id": "3681.5234.31448",
            "marked_read_contact": false,
            "marked_read_operator": true,
            "msgid": "3681.5234.31448",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5234,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:56:21.013428+00:00",
            "sent_at_time": "13:56:21",
            "survey_type": "post_survey",
            "type": "notification",
            "url": null,
            "value": 1
        }
    ],
    "um_widget": {
        "id": 4984,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [],
    "unread_messages_operator": [],
    "updated_at": "2021-03-04T13:56:21.028947+00:00",
    "visits": null
}

chat_session_goal

Ein Ziel wurde erreicht.

Beispiel

javascript
{
    "_event": "goal",
    "_type": "chat_session",
    "accepts_messages": true,
    "addon_urls": {},
    "contact": {
        "city": "Cologne",
        "company": "Userlike",
        "contact_by_email": true,
        "contact_by_phone": false,
        "contact_by_userlike_channels": true,
        "contact_by_userlike_messenger": true,
        "country": "US",
        "created_at": "2021-03-04T13:34:38.831145+00:00",
        "email": "test121772bb-976c-46@userlike.com",
        "email_verified": false,
        "external_customer_id": null,
        "first_message_sent_at": "2021-03-04T13:34:39.645615+00:00",
        "gender": "f",
        "id": 6459,
        "is_blocked": false,
        "is_mobile_number_verified": false,
        "last_message_sent_at": "2021-03-04T13:34:39.645615+00:00",
        "loc_lat": 50.933133,
        "loc_lon": 6.9461883,
        "locale": "en_US",
        "mobile_number": "+4915000000001",
        "name": "Emma Blofeld",
        "needs_register": false,
        "phone_number": "+4915000000000",
        "position": "CEO",
        "salutation": "ms",
        "street": "Probsteigasse 44",
        "url_facebook": "https://www.facebook.com/Userlike",
        "url_linkedin": "https://www.linkedin.com/in/userlike",
        "url_profile_picture": "https://url_profile_picture.com/xy",
        "url_twitter": "https://twitter.com/userlike",
        "verified": false
    },
    "contact_channel": {
        "state": "valid",
        "type": "web"
    },
    "contact_first_message_sent_at": "2021-03-04T13:34:39.645615+00:00",
    "contact_last_update_at": "2021-03-04T13:34:39.681318+00:00",
    "conversation_contact_uuid": "c71002ac-a51b-4d81-9e19-7ee5aa9c4c88",
    "conversation_part_set": [
        {
            "browser": {
                "name": null,
                "os": null,
                "version": null
            },
            "created_at": "2021-03-04T13:34:39.318290+00:00",
            "duration": "00:00:01",
            "ended_at": null,
            "id": 5229,
            "live": true,
            "location": {
                "city": null,
                "country": null,
                "lat": null,
                "lon": null
            },
            "name_friendly": "Conversation Part",
            "part_type": "ChatMeta",
            "referrer": null
        }
    ],
    "created_at": "2021-03-04T13:34:39.225921+00:00",
    "custom": null,
    "customer_id": 519,
    "data_privacy": false,
    "ended_at": null,
    "expiry_state": 0,
    "feedback_message": null,
    "id": 3676,
    "interaction_type": "human",
    "language_name": "English (US)",
    "last_message": {
        "body": "hi",
        "conversation": {
            "id": 3676
        },
        "conversation_id": 3676,
        "display_name": "Emma Blofeld",
        "event": null,
        "id": "3676.5229.31410",
        "marked_read_contact": true,
        "marked_read_operator": false,
        "msgid": "3676.5229.31410",
        "name": "Emma Blofeld",
        "operator_display_name": "",
        "operator_id": null,
        "operator_is_bot": false,
        "operator_name": "",
        "part_id": 5229,
        "reference": null,
        "sender": {
            "id": 6459,
            "type": "contact"
        },
        "sent_at": "2021-03-04T13:34:39.645615+00:00",
        "sent_at_time": "13:34:39",
        "state": {
            "error_code": null,
            "message": "Delivered to contact",
            "type": 3
        },
        "type": "message",
        "url": null
    },
    "last_message_sent_at": "2021-03-04T13:34:39.645615+00:00",
    "locale": "en_US",
    "marked_read_contact": true,
    "marked_read_operator": false,
    "operator_assigned_to": 1132,
    "organization_id": 999,
    "page_impressions": null,
    "post_survey_option": null,
    "pre_survey_option": null,
    "rate": null,
    "slot_reserved": true,
    "status": "open",
    "status_description": "Open",
    "subject": null,
    "topics": [
        {
            "id": 4996,
            "organization_id": 999,
            "text": "Support"
        }
    ],
    "transcript": [
        {
            "body": "Topic(s) set to **sales**",
            "conversation": {
                "id": 3676
            },
            "conversation_id": 3676,
            "display_name": "Event",
            "event": "topic_change",
            "id": "3676.5229.31408",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3676.5229.31408",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5229,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:34:39.336567+00:00",
            "sent_at_time": "13:34:39",
            "topic": "testeb6b4f6a-e1ab-47",
            "topic_ids": [
                4996
            ],
            "type": "notification",
            "url": null
        },
        {
            "body": "Hello, you're talking to Lisa Abel. How can I help?",
            "conversation": {
                "id": 3676
            },
            "conversation_id": 3676,
            "display_name": "Event",
            "event": "welcome_message",
            "id": "3676.5229.31409",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3676.5229.31409",
            "name": "Event",
            "operator_display_name": "Lisa Abel",
            "operator_id": 1132,
            "operator_is_bot": false,
            "operator_name": "Lisa Abel",
            "part_id": 5229,
            "reference": null,
            "representation": "automated",
            "sender": {
                "id": 1132,
                "type": "operator"
            },
            "sent_at": "2021-03-04T13:34:39.368948+00:00",
            "sent_at_time": "13:34:39",
            "type": "notification",
            "url": null
        },
        {
            "body": "hi",
            "conversation": {
                "id": 3676
            },
            "conversation_id": 3676,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3676.5229.31410",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3676.5229.31410",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5229,
            "reference": null,
            "sender": {
                "id": 6459,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:34:39.645615+00:00",
            "sent_at_time": "13:34:39",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        },
        {
            "body": "Conversation status changed from new to open.",
            "conversation": {
                "id": 3676
            },
            "conversation_id": 3676,
            "display_name": "Event",
            "event": "status_change",
            "id": "3676.5229.31411",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3676.5229.31411",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5229,
            "previous_status": "new",
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:34:39.681318+00:00",
            "sent_at_time": "13:34:39",
            "status": "open",
            "type": "notification",
            "url": null
        },
        {
            "body": "Contact navigated to URL https://Beispiel.com//test.html",
            "conversation": {
                "id": 3676
            },
            "conversation_id": 3676,
            "display_name": "Event",
            "event": "navigation",
            "id": "3676.5229.31412",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3676.5229.31412",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5229,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": 6459,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:34:40.527737+00:00",
            "sent_at_time": "13:34:40",
            "title": "",
            "type": "notification",
            "url": "https://Beispiel.com//test.html"
        },
        {
            "body": "Goal **test** has been reached",
            "conversation": {
                "id": 3676
            },
            "conversation_id": 3676,
            "display_name": "Event",
            "event": "conversation_goal_reached",
            "goal_ids": [
                44
            ],
            "goal_name": "test",
            "id": "3676.5229.31413",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3676.5229.31413",
            "name": "Event",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5229,
            "reference": null,
            "representation": "system",
            "sender": {
                "id": null,
                "type": "system"
            },
            "sender_type": "system",
            "sent_at": "2021-03-04T13:34:40.547056+00:00",
            "sent_at_time": "13:34:40",
            "type": "notification",
            "url": null
        }
    ],
    "um_widget": {
        "id": 4979,
        "language_name": "English (US)",
        "name": "test-widget"
    },
    "um_widget_goals": [
        {
            "customer_id": 519,
            "id": 44,
            "name": "test",
            "organization_id": 999,
            "um_widget_id": 4979,
            "url": "/test.html"
        }
    ],
    "unread_messages_operator": [
        {
            "body": "hi",
            "conversation": {
                "id": 3676
            },
            "conversation_id": 3676,
            "display_name": "Emma Blofeld",
            "event": null,
            "id": "3676.5229.31410",
            "marked_read_contact": true,
            "marked_read_operator": false,
            "msgid": "3676.5229.31410",
            "name": "Emma Blofeld",
            "operator_display_name": "",
            "operator_id": null,
            "operator_is_bot": false,
            "operator_name": "",
            "part_id": 5229,
            "reference": null,
            "sender": {
                "id": 6459,
                "type": "contact"
            },
            "sent_at": "2021-03-04T13:34:39.645615+00:00",
            "sent_at_time": "13:34:39",
            "state": {
                "error_code": null,
                "message": "Delivered to contact",
                "type": 3
            },
            "type": "message",
            "url": null
        }
    ],
    "updated_at": "2021-03-04T13:34:39.683300+00:00",
    "visits": null
}

operator_online

Ein Operator geht online.

Beispiel

javascript
{
    "_event": "online",
    "_type": "operator",
    "about_me": "",
    "account_type": "normal",
    "dashboard_url": "https://devel.userlike.local/dashboard/um/team/operator/edit/1124",
    "display_name": "Lisa Abel",
    "email": "test+test5f98f7a6-a9ff-45a6-8e28-0473134b6f4f@userlike.com",
    "first_name": "Lisa",
    "has_capab_all": true,
    "id": 1124,
    "is_active": true,
    "is_bounced": false,
    "is_locked": false,
    "jid": "test+lisaabel@userlike.com",
    "job_title": "",
    "lang": "en",
    "last_name": "Abel",
    "locale": "en_US",
    "name": "Lisa Abel",
    "operator_group": {
        "id": 5099,
        "name": "pytest-group"
    },
    "operator_group_id": 5099,
    "organization": {
        "id": 993,
        "name": "test41fec0fe-de6b-4002-8bef-47c9b08ee45a"
    },
    "organization_access": [],
    "organization_id": 993,
    "role": "o",
    "role_name": "Owner",
    "show_navigation_messages": true,
    "show_system_messages": true,
    "skills": [],
    "slots": {
        "away": false,
        "free": 0,
        "last": "",
        "offline": true,
        "online": false,
        "presence": [],
        "used": 0
    },
    "timezone": "America/New_York",
    "um_away": false,
    "um_slots": {
        "availability": "available",
        "available": true,
        "connected": true,
        "free": 5,
        "last_chat_start": null,
        "total": 5,
        "used": 0
    },
    "url_image": "https://devel-cdn-operators.s3-eu-west-1.amazonaws.com/_80x80.jpg",
    "username": "test5f98f7a6-a9ff-45a6-8e28-0473134b6f4f"
}

operator_offline

Ein Operator geht offline.

Beispiel

javascript
{
    "_event": "offline",
    "_type": "operator",
    "about_me": "",
    "account_type": "normal",
    "dashboard_url": "https://devel.userlike.local/dashboard/um/team/operator/edit/1133",
    "display_name": "Lisa Abel",
    "email": "test+test5ca34752-8aad-4424-9691-a9651b878493@userlike.com",
    "first_name": "Lisa",
    "has_capab_all": true,
    "id": 1133,
    "is_active": true,
    "is_bounced": false,
    "is_locked": false,
    "jid": "test+lisaabel@userlike.com",
    "job_title": "",
    "lang": "en",
    "last_name": "Abel",
    "locale": "en_US",
    "name": "Lisa Abel",
    "operator_group": {
        "id": 5106,
        "name": "pytest-group"
    },
    "operator_group_id": 5106,
    "organization": {
        "id": 1000,
        "name": "test8949462f-1833-41ea-9191-65c7a7b87635"
    },
    "organization_access": [],
    "organization_id": 1000,
    "role": "o",
    "role_name": "Owner",
    "show_navigation_messages": true,
    "show_system_messages": true,
    "skills": [],
    "slots": {
        "away": false,
        "free": 0,
        "last": "",
        "offline": true,
        "online": false,
        "presence": [],
        "used": 0
    },
    "timezone": "America/New_York",
    "um_away": false,
    "um_slots": {
        "availability": "offline",
        "available": false,
        "connected": false,
        "free": 0,
        "last_chat_start": null,
        "total": 5,
        "used": 0
    },
    "url_image": "https://devel-cdn-operators.s3-eu-west-1.amazonaws.com/_80x80.jpg",
    "username": "test5ca34752-8aad-4424-9691-a9651b878493"
}

operator_away

Ein Operator stellt sich auf Abwesend.

Beispiel

javascript
{
    "_event": "away",
    "_type": "operator",
    "about_me": "",
    "account_type": "normal",
    "dashboard_url": "https://devel.userlike.local/dashboard/um/team/operator/edit/1133",
    "display_name": "Lisa Abel",
    "email": "test+test5ca34752-8aad-4424-9691-a9651b878493@userlike.com",
    "first_name": "Lisa",
    "has_capab_all": true,
    "id": 1133,
    "is_active": true,
    "is_bounced": false,
    "is_locked": false,
    "jid": "test+lisaabel@userlike.com",
    "job_title": "",
    "lang": "en",
    "last_name": "Abel",
    "locale": "en_US",
    "name": "Lisa Abel",
    "operator_group": {
        "id": 5106,
        "name": "pytest-group"
    },
    "operator_group_id": 5106,
    "organization": {
        "id": 1000,
        "name": "test8949462f-1833-41ea-9191-65c7a7b87635"
    },
    "organization_access": [],
    "organization_id": 1000,
    "role": "o",
    "role_name": "Owner",
    "show_navigation_messages": true,
    "show_system_messages": true,
    "skills": [],
    "slots": {
        "away": false,
        "free": 0,
        "last": "",
        "offline": true,
        "online": false,
        "presence": [],
        "used": 0
    },
    "timezone": "America/New_York",
    "um_away": true,
    "um_slots": {
        "availability": "unavailable",
        "available": false,
        "connected": true,
        "free": 0,
        "last_chat_start": null,
        "total": 5,
        "used": 0
    },
    "url_image": "https://devel-cdn-operators.s3-eu-west-1.amazonaws.com/_80x80.jpg",
    "username": "test5ca34752-8aad-4424-9691-a9651b878493"
}

operator_back

Ein Operator wechselt von Abwesend auf Online.

Beispiel

javascript
{
    "_event": "back",
    "_type": "operator",
    "about_me": "",
    "account_type": "normal",
    "dashboard_url": "https://devel.userlike.local/dashboard/um/team/operator/edit/1133",
    "display_name": "Lisa Abel",
    "email": "test+test5ca34752-8aad-4424-9691-a9651b878493@userlike.com",
    "first_name": "Lisa",
    "has_capab_all": true,
    "id": 1133,
    "is_active": true,
    "is_bounced": false,
    "is_locked": false,
    "jid": "test+lisaabel@userlike.com",
    "job_title": "",
    "lang": "en",
    "last_name": "Abel",
    "locale": "en_US",
    "name": "Lisa Abel",
    "operator_group": {
        "id": 5106,
        "name": "pytest-group"
    },
    "operator_group_id": 5106,
    "organization": {
        "id": 1000,
        "name": "test8949462f-1833-41ea-9191-65c7a7b87635"
    },
    "organization_access": [],
    "organization_id": 1000,
    "role": "o",
    "role_name": "Owner",
    "show_navigation_messages": true,
    "show_system_messages": true,
    "skills": [],
    "slots": {
        "away": false,
        "free": 0,
        "last": "",
        "offline": true,
        "online": false,
        "presence": [],
        "used": 0
    },
    "timezone": "America/New_York",
    "um_away": false,
    "um_slots": {
        "availability": "available",
        "available": true,
        "connected": true,
        "free": 5,
        "last_chat_start": null,
        "total": 5,
        "used": 0
    },
    "url_image": "https://devel-cdn-operators.s3-eu-west-1.amazonaws.com/_80x80.jpg",
    "username": "test5ca34752-8aad-4424-9691-a9651b878493"
}

contact_created

Ein neuer Kontakt wurde erstellt.

Beispiel

javascript
{
"city": null,
"company": null,
"country": null,
"custom_field_data": {
"08dcad86d000xxxxxxxxxxc60c2ba732": null,
"5dxxxxxxxxxx46b7bcd6a72248d39518": "Test"
},
"email": "test@contact-sync.com",
"external_customer_id": null,
"external_token_subject": null,
"gender": null,
"id": 30448,
"instagram_username": null,
"is_email_contact": false,
"is_whatsapp_contact": false,
"locale": "en_US",
"mobile_number": null,
"name": "James",
"phone_number": null,
"salutation": null,
"street": null,
"whatsapp_campaign_subscriptions_full": [ ],
"_type": "contact",
"_event": "created"
}

contact_updated

Ein Kontakt wurde aktualisiert.

Beispiel

javascript
{
"city": null,
"company": null,
"country": null,
"custom_field_data": {
"08dcad86d000xxxxxxxxxxc60c2ba732": null,
"5dxxxxxxxxxx46b7bcd6a72248d39518": "Test"
},
"email": "test@contact-sync.com",
"external_customer_id": null,
"external_token_subject": null,
"gender": null,
"id": 30448,
"instagram_username": null,
"is_email_contact": false,
"is_whatsapp_contact": false,
"locale": "en_US",
"mobile_number": null,
"name": "James",
"phone_number": null,
"salutation": null,
"street": null,
"whatsapp_campaign_subscriptions_full": [ ],
"_type": "contact",
"_event": "updated"
}

um_widget_config

Eine Widget-Konfiguration wurde bearbeitet.

Beispiel

javascript
{
    "_event": "config",
    "_type": "um_widget",
    "allowed_calls": "video",
    "audio_message_received": true,
    "audio_message_sent": false,
    "audio_only_inactive": true,
    "button_profile_desktop": "full",
    "button_profile_mobile": "medium",
    "chat_inactive_timeout": 180,
    "chatbot_channel_reroute_ended": false,
    "chatbot_channel_reroute_inactivity": false,
    "chatbot_channel_reroute_inactivity_timeout": 1800,
    "contact_email_body": "Thanks for the conversation. This is your transcript.",
    "contact_email_body_reengage": "You\u2019ve received new messages while you were offline.",
    "contact_email_body_unread": "You\u2019ve received new messages while you were offline.",
    "contact_email_footer": "Kind regards,",
    "contact_email_salutation": "Hello {{client_name}}",
    "contact_email_subject": "Your conversation transcript",
    "contact_email_subject_reengage": "New message from {{name}}",
    "contact_email_subject_unread": "New message from {{name}}",
    "conversation_update_by_email": true,
    "cookie_expire": 365,
    "custom_url": "https://devel.userlike.local/um/custom/4974",
    "customer_id": 514,
    "customer_name": "testcdcce0da-886e-488d-8542-7d309d01c0d7",
    "data_privacy": false,
    "data_privacy_link": "",
    "data_privacy_name": "Privacy Policy",
    "default_fonts": [
        [
            "Open Sans:200,400,600:latin",
            "Open Sans"
        ],
        [
            "sans-serif",
            "Sans Serif"
        ]
    ],
    "default_locales": [
        {
            "code": "ca_ES",
            "name": "Catalan"
        },
        {
            "code": "zh_CN",
            "name": "Chinese"
        },
        {
            "code": "cs_CZ",
            "name": "Czech"
        },
        {
            "code": "da_DK",
            "name": "Danish"
        },
        {
            "code": "nl_NL",
            "name": "Dutch"
        },
        {
            "code": "en_US",
            "name": "English (US)"
        },
        {
            "code": "fi_FI",
            "name": "Finnish"
        },
        {
            "code": "fr_FR",
            "name": "French"
        },
        {
            "code": "de_DE",
            "name": "German"
        },
        {
            "code": "hu_HU",
            "name": "Hungarian"
        },
        {
            "code": "is_IS",
            "name": "Icelandic"
        },
        {
            "code": "id_ID",
            "name": "Indonesian"
        },
        {
            "code": "it_IT",
            "name": "Italian"
        },
        {
            "code": "ja_JP",
            "name": "Japanese"
        },
        {
            "code": "ks_KS",
            "name": "Koelsch"
        },
        {
            "code": "ko_KR",
            "name": "Korean"
        },
        {
            "code": "no_NO",
            "name": "Norwegian"
        },
        {
            "code": "pl_PL",
            "name": "Polish"
        },
        {
            "code": "pt_BR",
            "name": "Portuguese (Brazil)"
        },
        {
            "code": "pt_PT",
            "name": "Portuguese (Europe)"
        },
        {
            "code": "ro_RO",
            "name": "Romanian"
        },
        {
            "code": "ru_RU",
            "name": "Russian"
        },
        {
            "code": "es_ES",
            "name": "Spanish"
        },
        {
            "code": "sv_SE",
            "name": "Swedish"
        },
        {
            "code": "th_TH",
            "name": "Thai"
        },
        {
            "code": "tr_TR",
            "name": "Turkish"
        }
    ],
    "default_locales_untranslated": [
        {
            "code": "ca_ES",
            "name": "Catalan"
        },
        {
            "code": "zh_CN",
            "name": "Chinese"
        },
        {
            "code": "cs_CZ",
            "name": "Czech"
        },
        {
            "code": "fi_FI",
            "name": "Finnish"
        },
        {
            "code": "hu_HU",
            "name": "Hungarian"
        },
        {
            "code": "is_IS",
            "name": "Icelandic"
        },
        {
            "code": "id_ID",
            "name": "Indonesian"
        },
        {
            "code": "ja_JP",
            "name": "Japanese"
        },
        {
            "code": "ks_KS",
            "name": "Koelsch"
        },
        {
            "code": "ko_KR",
            "name": "Korean"
        },
        {
            "code": "no_NO",
            "name": "Norwegian"
        },
        {
            "code": "pt_PT",
            "name": "Portuguese (Europe)"
        },
        {
            "code": "ru_RU",
            "name": "Russian"
        },
        {
            "code": "th_TH",
            "name": "Thai"
        },
        {
            "code": "tr_TR",
            "name": "Turkish"
        }
    ],
    "default_message": "Hello, you're talking to {{name}}. How can I help?",
    "default_text": {
        "contact_email_body": "Thanks for the conversation. This is your transcript.",
        "contact_email_body_reengage": "You\u2019ve received new messages while you were offline.",
        "contact_email_body_unread": "You\u2019ve received new messages while you were offline.",
        "contact_email_footer": "Kind regards,",
        "contact_email_salutation": "Hello {{client_name}}",
        "contact_email_subject": "Your conversation transcript",
        "contact_email_subject_reengage": "New message from {{name}}",
        "contact_email_subject_unread": "New message from {{name}}",
        "data_privacy_name": "Privacy Policy",
        "default_message": "Hello, you're talking to {{name}}. How can I help?",
        "default_textarea": "Your message",
        "disclaimer_headline": "Privacy notice",
        "disclaimer_subheadline": "Please accept to start your conversation.",
        "disclaimer_text": "This website uses the messaging software Userlike, it enables you to have conversations with us. Userlike needs to save some cookies on your device. Your data is safe though and it will not be used to identify you personally. To learn more, please visit our Privacy Policy.",
        "feedback_default_textarea": "Share your feedback",
        "feedback_headline": "Your feedback helps us improve.",
        "feedback_subheadline": "How happy are you with this service?",
        "forward_message": "The conversation has been reassigned. {{name}} is happy to help you from here on.",
        "forward_offline_message": "Thanks for starting a conversation with us. {{name}} typically replies in a few hours.",
        "group_select_headline": "Pick a group",
        "group_select_subheadline": "Which team would you like to talk to?",
        "inactivity_message": "Sorry to keep you waiting, I will be with you shortly.",
        "inactivity_message_offline": "We\u2019re sorry, {{name}} isn\u2019t able to reply right now. Please enter your message below and we\u2019ll get back to you as soon as possible.",
        "offline_headline": "We\u2019ll get back to you",
        "offline_message": "Thanks for reaching out to us. We\u2019re currently offline, but please leave your questions or feedback below and enter your contact details so we can get back to you.",
        "offline_message_in_service_time": "Thanks for reaching out to us. We\u2019ll be right with you.",
        "offline_register_thanks": "Thank you! We\u2019ll get back to you soon.",
        "offline_reminder_headline": "One more thing...",
        "offline_reminder_subheadline": "We will only be able to read your messages and reply if you leave your contact details. Please enter them below.",
        "offline_response_time": "We reply in a few hours.",
        "offline_returning_message": "Thank you for your message. I\u2019m currently not online, but will reply as soon as possible.",
        "offline_subheadline": "Enter your contact details below to receive our reply.",
        "offline_team_name": "Support Team",
        "post_survey_headline": "Rate your conversation",
        "post_survey_option01": "Very satisfied",
        "post_survey_option02": "Satisfied",
        "post_survey_option03": "Somewhat satisfied",
        "post_survey_option04": "Not at all satisfied",
        "post_survey_subheadline": "How satisfied are you with our service?",
        "pre_survey_headline": "Select your topic",
        "pre_survey_option01": "Question about a product",
        "pre_survey_option02": "Check shipping and delivery status",
        "pre_survey_option03": "Technical support",
        "pre_survey_option04": "Feedback",
        "pre_survey_subheadline": "What would you like to talk about?",
        "proactive_message": "Hello, how can I help you?",
        "rating_headline": "Was this conversation helpful?",
        "register_headline": "Quick introduction",
        "register_subheadline": "Please leave your contact details, so we can provide you with the best possible service.",
        "transcript_enter_email": "Enter your email address",
        "transcript_headline": "Request your transcript",
        "transcript_subheadline": "Enter your email to receive a transcript once the chat ends.",
        "welcome_bubble_message": "Let us know if you have any questions.",
        "welcome_headline": "Welcome! \ud83d\udc4b",
        "welcome_text": "We are here to help and look forward to any of your questions or feedback."
    },
    "default_textarea": "Your message",
    "default_topic_id": 4991,
    "disclaimer_headline": "Privacy notice",
    "disclaimer_show": false,
    "disclaimer_subheadline": "Please accept to start your conversation.",
    "disclaimer_text": "This website uses the messaging software Userlike, it enables you to have conversations with us. Userlike needs to save some cookies on your device. Your data is safe though and it will not be used to identify you personally. To learn more, please visit our Privacy Policy.",
    "email_callback_token": "",
    "email_callback_url": "",
    "emit_chat_state": true,
    "feedback_default_textarea": "Share your feedback",
    "feedback_headline": "Your feedback helps us improve.",
    "feedback_subheadline": "How happy are you with this service?",
    "file_upload_contact_enabled": true,
    "file_upload_operator_enabled": true,
    "forward_message": "The conversation has been reassigned. {{name}} is happy to help you from here on.",
    "forward_offline_message": "Thanks for starting a conversation with us. {{name}} typically replies in a few hours.",
    "geo_type": "ip",
    "group_select_enabled": false,
    "group_select_headline": "Pick a group",
    "group_select_subheadline": "Which team would you like to talk to?",
    "has_inbound_url": true,
    "has_non_empty_operator_group": true,
    "has_valid_inactive_timeout": true,
    "hide_button": false,
    "hide_button_offhours": false,
    "hide_poweredby": false,
    "id": 4974,
    "identity_lookup_enabled": true,
    "inactivity_async_mode": "unassign",
    "inactivity_async_timeout": 43200,
    "inactivity_live_mode": "message",
    "inactivity_live_timeout": 60,
    "inactivity_message": "Sorry to keep you waiting, I will be with you shortly.",
    "inactivity_message_offline": "We\u2019re sorry, {{name}} isn\u2019t able to reply right now. Please enter your message below and we\u2019ll get back to you as soon as possible.",
    "inbound_url": "https://userlike.com",
    "is_default": true,
    "is_locked": false,
    "is_valid": true,
    "javascript_loader_url": "https://devel-cdn-widgets.s3-eu-west-1.amazonaws.com/4267cc66a6e041a0bf306c3e8640b92a1ba433e09e114ba0a1ae3ffe570dca1e.js",
    "lang": "en",
    "link_preview_enabled": true,
    "links_offsite": "new",
    "links_onsite": "same",
    "live_preview": true,
    "locale": "en_US",
    "mode_offline": "normal",
    "mode_proactive": true,
    "mode_proactive_registration": false,
    "mode_registration": false,
    "name": "test-widget",
    "normal_routing_enabled": true,
    "notification_addon": true,
    "notification_email": true,
    "offline_contact_details": true,
    "offline_headline": "We\u2019ll get back to you",
    "offline_message": "Thanks for reaching out to us. We\u2019re currently offline, but please leave your questions or feedback below and enter your contact details so we can get back to you.",
    "offline_message_in_service_time": "Thanks for reaching out to us. We\u2019ll be right with you.",
    "offline_reassign": true,
    "offline_register_thanks": "Thank you! We\u2019ll get back to you soon.",
    "offline_reminder_headline": "One more thing...",
    "offline_reminder_subheadline": "We will only be able to read your messages and reply if you leave your contact details. Please enter them below.",
    "offline_response_time": "We reply in a few hours.",
    "offline_returning_message": "Thank you for your message. I\u2019m currently not online, but will reply as soon as possible.",
    "offline_subheadline": "Enter your contact details below to receive our reply.",
    "offline_team_name": "Support Team",
    "operator_group": {
        "id": 5100,
        "name": "pytest-group",
        "size": 1,
        "url_image": "https://devel-cdn-operators.s3-eu-west-1.amazonaws.com/_80x80.jpg"
    },
    "operator_group_id": 5100,
    "operator_group_receive_email": null,
    "operator_group_select_list": [
        {
            "checked": "checked",
            "disabled": "disabled",
            "id": 5100,
            "name": "pytest-group",
            "size": 1,
            "url_image": "https://devel-cdn-operators.s3-eu-west-1.amazonaws.com/_80x80.jpg"
        }
    ],
    "optional_registration": false,
    "post_survey_enabled": false,
    "post_survey_headline": "Rate your conversation",
    "post_survey_option01": "Very satisfied",
    "post_survey_option02": "Satisfied",
    "post_survey_option03": "Somewhat satisfied",
    "post_survey_option04": "Not at all satisfied",
    "post_survey_subheadline": "How satisfied are you with our service?",
    "poweredby_link": "https://devel.userlike.local/en/?utm_source=userlike&utm_medium=widget&utm_term=poweredby&utm_content=testcdcce0da-886e-488d-8542-7d309d01c0d7&utm_campaign=flex",
    "poweredby_slogan": "Powered by",
    "pre_survey_enabled": false,
    "pre_survey_headline": "Select your topic",
    "pre_survey_option01": "Question about a product",
    "pre_survey_option02": "Check shipping and delivery status",
    "pre_survey_option03": "Technical support",
    "pre_survey_option04": "Feedback",
    "pre_survey_subheadline": "What would you like to talk about?",
    "proactive_message": "Hello, how can I help you?",
    "proactive_timeout": 30,
    "rating_enabled": true,
    "rating_headline": "Was this conversation helpful?",
    "receive_emails_enabled": true,
    "register_headline": "Quick introduction",
    "register_subheadline": "Please leave your contact details, so we can provide you with the best possible service.",
    "reply_to_email": "testreply@userlike.com",
    "required_skills": [],
    "routing_mode": "normal",
    "sentry_enabled": false,
    "service_friday": true,
    "service_monday": true,
    "service_saturday": false,
    "service_sunday": false,
    "service_thursday": true,
    "service_time_enabled": true,
    "service_time_end_friday": 36,
    "service_time_end_monday": 36,
    "service_time_end_saturday": 36,
    "service_time_end_sunday": 36,
    "service_time_end_thursday": 36,
    "service_time_end_tuesday": 36,
    "service_time_end_wednesday": 36,
    "service_time_start_friday": 18,
    "service_time_start_monday": 18,
    "service_time_start_saturday": 18,
    "service_time_start_sunday": 18,
    "service_time_start_thursday": 18,
    "service_time_start_tuesday": 18,
    "service_time_start_wednesday": 18,
    "service_tuesday": true,
    "service_wednesday": true,
    "show_data_privacy_link": false,
    "skills_enabled": false,
    "slots": {
        "available": 0,
        "available_for_group": [],
        "free": 0,
        "max_slots": 5,
        "size": 1,
        "unavailable_fallback": {
            "id": 1125,
            "name": "Lisa Abel",
            "url_image": "https://devel-cdn-operators.s3-eu-west-1.amazonaws.com/_80x80.jpg"
        },
        "used": 0
    },
    "status_url": "https://devel.userlike.local/um/status/4974",
    "system_font": false,
    "teaser_done": false,
    "test_url": "https://devel.userlike.local/um/test/4974",
    "theme_background_overlay": "waves",
    "theme_button_icon": "bold_bubble_text",
    "theme_button_index_z": 2147483647,
    "theme_button_offset_x": 0,
    "theme_button_offset_y": 0,
    "theme_button_orientation": "right",
    "theme_button_style": "circle",
    "theme_contrasting_color": "white",
    "theme_font_custom_name": "",
    "theme_font_custom_url": "",
    "theme_lead_color": "rgb(13, 140, 255)",
    "tracking": "disabled",
    "tracking_external": true,
    "transcript_custom_social_url": "",
    "transcript_enter_email": "Enter your email address",
    "transcript_facebook_url": "https://www.facebook.com/userlike",
    "transcript_footer_link_name": "www.userlike.com",
    "transcript_footer_link_url": "https://www.userlike.com",
    "transcript_headline": "Request your transcript",
    "transcript_instagram_url": "https://www.instagram.com/userlike_livechat",
    "transcript_linkedin_url": "https://www.linkedin.com/company/userlike-live-chat",
    "transcript_logo_url": "https://www.userlike.com",
    "transcript_subheadline": "Enter your email to receive a transcript once the chat ends.",
    "transcript_twitter_url": "https://twitter.com/userlike",
    "transcript_whatsapp_url": "",
    "transcript_youtube_url": "https://www.youtube.com/channel/UCH1f6VHjbve57pPj7azT3gg",
    "um_notification": true,
    "um_widget_id": 4974,
    "unsafe_uploads_contact_allowed": true,
    "unsafe_uploads_operator_allowed": true,
    "url_image": "https://devel-cdn-operators.s3-eu-west-1.amazonaws.com/_80x80.jpg",
    "voice_message_enabled": true,
    "welcome_bubble_message": "Let us know if you have any questions.",
    "welcome_enabled": true,
    "welcome_headline": "Welcome! \ud83d\udc4b",
    "welcome_text": "We are here to help and look forward to any of your questions or feedback.",
    "widget_key": "4267cc66a6e041a0bf306c3e8640b92a1ba433e09e114ba0a1ae3ffe570dca1e",
    "wildcard_cookie": false
}

Senden von Konversationen an die API

Nachdem Sie das API Add-on konfiguriert haben, können Sie über das $api command oder über die Aktionsleiste Unterhaltungen dorthin senden.

Um mehrere Konversationen an die API zu senden, verwenden Sie das Menü für Massenaktionen unter Alle Konversationen im Message Center.

Nachdem Sie das API Add-on konfiguriert haben, können Sie über das $api command oder über die Aktionsleiste Unterhaltungen dorthin senden. Das Senden wird nun vorgemerkt und ausgeführt, sobald sich der Status der Unterhaltung ändert.