Structure your knowledge base

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  1. Select the languages in which you want to create your content.
  1. Search your entire knowledge base.
  1. Add new content to your knowledge base.
  1. Create a folder to add categories to your knowledge base.
The first thing you want to do in your knowledge base is  create a clear category structure by using folders. We recommend creating a structure that makes sense and helps you stay organized and keep a good overview. But always keep in mind to not make it too complex (e.g. having too many subcategories). Click the folder symbol and give your folder(s) a name. Depending on the languages you activated, you can name your folders based on these languages if you want a multilingual knowledge base.
An infinite number of folders and subfolders can be created within the system.
In this example you see two levels displaying the structure of your folders and categories:
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Editing existing folders/categories
To edit the names of existing folders, simply click on the folder and then on the folder’s name at the top. You can then adapt the name in the respective languages.
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