The core concept

How does the AI Automation Hub work?
The heart of the AI Automation Hub is the centralized knowledge base, which is combined with  powerful artificial intelligence. This is the “hub” for your company’s knowledge and powers three different modules.
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You can create:
  • AI chatbots
  • Smart FAQ: an intelligent, AI-based self service help section
  • Contact form suggestions: an AI extension to your existing contact forms
Open the AI Automation Hub by clicking the AI icon inside the Message Center.
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You’ll find tooltips in all sections of the AI Automation Hub. Click on them to get additional information about the features.
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